Warranty Claims & Enquiries
We don’t just think you’ll love your TERIOS goodies, we guarantee it! All products come with a 30-day money back guarantee plus a hassle-free, one-year warranty. So in the unlikely event you’re not totally happy with your purchase, we’ll refund or replace it free of charge.
30-Day Money Back Guarantee
Not satisfied? Simply changed your mind? Whatever the reason, you can return it to us within 30 days of purchase for a full refund, provided the product is unopened.
One Year Warranty
We warrant all products purchased from TERIOS against defects in materials or workmanship, which are found or occur under normal use, for a period of one year from the date of purchase.
Certain products may come with an extended warranty or specific set of conditions. You can find the exact warranty for your product on the literature inside of its box, or get in touch with our customer service team for details.
To register your purchase and activate your warranty, please complete the form below. Include the same details as for lodging a claim (see below) but simply let us know you are registering your purchase. Please use the same email address that you used when ordering, and our system will automatically register it to you.
To make a claim or inquire about a product’s warranty, fill in the form below or email us at email@example.com.
If your query is about a product you’ve already purchased, please be sure to include all of the following information to avoid delays in processing your claim: Order Number, Date of Purchase, Place Purchased, and Your Name & Address (Including Country).
We apologize in advance for any inconvenience caused, and we look forward to helping to resolve the issue. Thanks for shopping at TERIOS!