Home FAQs


What shipping method does Terios use?

We have three shipping methods, they are Flat Rate Shipping, Standard Shipping and Expedited Shipping. .


What Countries Does Terios Deliver to?

We can deliver orders to most countries in the world. Goods are sent from our warehouse by courier, and delivered direct to your door (home or company address). Please check Shipping & Return to get more details.


What is my order status?

You can view your order status by looking up your order.


When will I get my Terios order?

Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email. After your order ships from our warehouse, delivery will take 2 to 10 business days. For more details, refer to Shipping & Return.


Can I have my order delivered to an address other than my home?

During checkout, you may select a shipping address that is different from your billing address. Please ensure that you or an authorised representative is able to receive the delivery. For security reasons, we are unable to deliver to a PO box.


Can I change my shipping address?

Your submitted order is sent to our warehouse for shipping immediately so we are unable to amend your order. If your package could not be successfully delivered, it will be returned to the warehouse and a credit will be made to your payment method.


Do I have to pay customs fees?

Your order may be subject to additional taxes, duties and/or fees (including customs clearance) charged by the destination country. Please contact the destination country’s customs office for more information.